Existing clients
Support, billing, and secure communication.
Use the correct path for active service requests, billing questions, changes, or information that requires careful handling.
Service and support request
Include your company, a brief description, who is affected, and the best callback number.
Email Support RequestBilling or invoice question
Ask about a receipt, invoice, or replacement payment link. Include the invoice number when available.
Email Billing QuestionChange or new-work request
Describe the requested change, business reason, timing, and any affected users or systems.
Email Change RequestCall during office hours
For time-sensitive operational issues, call Monday–Friday, 8:00 AM–5:00 PM Mountain Time.
Call (208) 330-6955Sensitive information
Contact Polaris before sending protected data.
Do not place passwords, API keys, private keys, recovery codes, payment-card data, protected health information, Federal Tax Information, or sensitive security evidence in the public consultation form or ordinary email.
Contact Polaris first to agree on an appropriate secure exchange method for the active engagement.
Availability and expectations
Response and escalation commitments are governed by your active service agreement. This page does not create an emergency-response SLA.
Not yet a client? Request a consultation.